JEWEL IN THE CROWN HOLIDAYS BOOKING CONDITIONS
Your contract is made with Jewel in the Crown Holidays Limited (Company No 1691427) (ATOL 3906, ABTA Membership No W0020) whose registered office and whose principal place of business is at 3 Charlwood Court, County Oak Way, Crawley, West Sussex, RH11 7XA. Holiday Jewels is a trading name of Jewel in the Crown Holidays Limited. These booking conditions have been formulated as a result of our responsibilities under law. They do not affect your statutory rights.
Please select the type of condition you are interested in:
1. Your Accommodation Contract
When you make a booking you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our Confirmation/Invoice, whichever is the earlier. These conditions, in conjunction with the information set out on our website, form the entire agreement between ourselves, as a booking agent for the accommodation owner, and yourself. Any advice/information given to you by external sources which is inconsistent with our website and these conditions will not form part of your contract with ourselves as a booking agent for the accommodation owner.
2. Making A Booking
When you make a booking with us and we accept it, you must immediately pay the full amount of the booking by debit/credit card. A Confirmation/Invoice will then be sent to you setting out all the booking details.
3. Prices
Prices are fixed at the time of booking and will not be subject to any form of surcharge. The exception to this is an increase in costs arising as a result of any government action including but limited to new or increased taxes such as VAT. Even in this case we will absorb an amount equivalent to 2% of the accommodation price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2%, will be surcharged but when a surcharge is payable an administration charge of £1 per person, will be added. If this means that you have to pay more than 10% of the accommodation price you will be entitled to cancel your accommodation with a full refund of all monies paid except for any insurance premiums and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within fourteen days from the date we advise you or your travel agent of the amount due. We reserve the right to change our prices at any time before you book including any special offers we may from time to time have which may or may not be the same as set out in our publicity material.
4. Changes By You
Please ensure all names and other required information is input correctly as any amendments needed to be made after the booking has been confirmed will be charged at £25 per change. If you wish to change your plans in any way and we can accept the change, a charge of £25 per person per amendment will apply plus any variation in price that was applicable on the day of booking. These instructions must be received from the lead name, in writing, a minimum of two months prior to departure. Thereafter, except as provided by applicable law, cancellation charges, as specified in Condition 5 below, apply. If all names on a booking need to be changed, cancellation charges, as specified in Condition 5 below, apply as at least one name from an original booking must remain. It is not possible to amend from one season to another; cancellation charges, as specified in Condition 5 below, apply.
5. If You Cancel Your Booking
You or any member of your party may cancel your booking at any time providing that the cancellation is made in writing by the person who made the original booking and is communicated to us direct. You will receive a refund of the amount paid (excluding any insurance premiums and amendment charges) less the cancellation fees specified below, but adjusted (if applicable) for any higher price, payable by other members of the original booking who elect to continue with their booking. Refunds are made only through the original booking office.
| Period before Scheduled Arrival Date that Notice of Cancellation is Received |
Cancellation Charge as a % of total accommodation price |
| Two months or more |
100% |
| Less than 2 months but one month or more |
100% |
| Less than one month but 15 days or more |
100% |
| 14 days or less |
100% |
6. If We Amend Your Booking
It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is a substitution of accommodation originally booked with one of a lower grade. If you do not wish to accept a material change we will give you a full refund.
IMPORTANT NOTE: We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
7. If We Cancel Your Accommodation
We reserve the right in any circumstance to cancel your accommodation. However in no case will we cancel your accommodation less than two months before the scheduled departure date unless it is for reasons outside of our control, for reasons of safety or security, or for late or nonpayment by you. If we have to cancel your accommodation (other than for late or non-payment by you) we will offer you either (i) an alternative accommodation of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you and any 'No Surcharge Guarantee' on the original booking will not apply or (ii) a full refund of all monies paid, in either case being the only recompense which will be due to you.
8. Our Liability
As we do not control the day to day management of your accommodation and because we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based. However, for a small supplement you can choose our optional extra "Liability Assurance" where Jewel in the Crown Holidays Ltd will act as principal. This means that in the event you have a claim or complaint this will be dealt with by Jewel in the Crown Holidays Ltd. The table below sets out some of the key differences between a booking with Liability Assurance and a booking without this extra.
|
Booking with Liability Assurance |
Booking without Liability Assurance |
| Agent |
Jewel in the Crown Holidays Ltd |
Jewel in the Crown Holidays Ltd |
| Your booking is with: |
Jewel in the Crown Holidays Ltd |
The accommodation provider |
| Liability |
Jewel in the Crown Holidays Ltd undertakes to use reasonable care when it contracts with accommodation providers |
The accommodation provider is liable to you for your accommodation booking |
| If you have a complaint, who will deal with it? |
In the first instance, during your stay, complaints should be made to the accommodation provider, however upon your return complaints will be dealt with by Jewel in the Crown Holidays |
Any complaints must be made to the accommodation provider, both during your stay and also on your return to the UK |
| If you have a claim, who do I make it against? |
Claims will be dealt with by Jewel in the Crown Holidays |
Claims must be made against the accommodation provider |
9. Documentation
Where travel and health documents are necessary to comply with the requirements of any country you may wish to visit then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon us then you shall reimburse us accordingly. You must ensure by consulting your own doctor if necessary of specific health precautions deemed prudent for the country/resort you intend to visit and the appropriate medication/innoculations complied with.
10. Conditions Of Accommodation and Room Allocation
We are not a provider of accommodation. When you book accommodation its availability or provision is subject to the 'house rules' of the hotel or other accommodation providing or undertaking to provide such accommodation. After registration, on arrival at your accommodation, you will be allocated a room. Please note: when travelling on flights that arrive in the early hours of the morning your room will not be available until the specified check-in time. If you wish to check-in immediately then please ensure that you book the accommodation to commence from the previous night. Check-out times are 12 noon on the day of departure.
11. Conduct
When you book your holiday through Jewel in the Crown Holidays, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member or your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay.
12. Unused Services
No refund will be due to you in respect of non-utilisation of any part of the arrangements made for you.
13. Insurance
We cannot stress enough the importance of your taking out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas, loss or damage to luggage and personal liability claims against you. Should you elect not to effect suitable travel insurance cover despite this advice, then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.
14. Data Protection Policy
We comply with the requirements of the Data Protection Policy. However, to enable us to process your booking, we need to pass on certain information to our third-party suppliers, some of whom are outside the European Economic Area (EEA) controls. We shall be pleased to provide further details upon request.
15. Complaints
If you have a complaint while you are staying at the accommodation in question, you must inform the accommodation management immediately, in order to give them the best chance to resolve the problem. You may lose any right to compensation if you fail to do so. If the issue is not resolved to your satisfaction, you should contact our representative in the resort. We have representatives in most of our resorts and if the issue still cannot be resolved then you should contact our UK staff on 0044 1293 533338 from the resort. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so at the time, and you wish to take matters further, you must do so directly with the accommodation provider concerned.
1. Your Holiday Contract
When you make a booking you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our Confirmation/Invoice, whichever is the earlier. These conditions, in conjunction with the information set out in our brochure, form the entire agreement between ourselves and yourself. Any advice/information given to you by external sources which is inconsistent with our brochure and these conditions will not form part of your contract with ourselves. We hold Air Travel Organiser's Licence No 3906 issued by the Civil Aviation Authority which provides for your financial protection and, if applicable, repatriation, in the event of our insolvency.
2. Making A Booking
When you make a booking with us and we accept it, you must immediately pay the full amount of the booking by debit/credit card. A confirmation/invoice will then be sent to you setting out all the booking details. All bookings are non-refundable.
3. Prices
Prices are fixed at the time of booking and will not be subject to any form of surcharge. The exception to this is an increase in costs arising as a result of any government action including but limited to new or increased taxes such as VAT. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2%, will be surcharged but when a surcharge is payable an administration charge of £1 per person will be added. We reserve the right to change our prices at any time before you book including any special offers we may from time to time have which may or may not be the same as set out in our publicity material.
4. Changes By You
Please ensure all names and other required information is input correctly as any amendments needed to be made after the booking has been confirmed will be charged at £25 per change. If you wish to change your plans in any way and we can accept the change, a charge of £25 per person per amendment will apply plus any variation in price that was applicable on the day of booking. These instructions must be received from the lead name, in writing, a minimum of two months prior to departure. Thereafter, except as provided by applicable law, cancellation charges, as specified in Condition 5 below, apply. If all names on a booking need to be changed, cancellation charges, as specified in Condition 5 below, apply as at least one name from an original booking must remain. It is not possible to amend from one season to another; cancellation charges, as specified in Condition 5 below, apply.
5. If You Cancel Your Booking
You or any member of your party may cancel your holiday at any time providing that the cancellation is made in writing by the person who made the original booking and is communicated to us direct. You will receive a refund of the amount paid (excluding any insurance premiums and amendment charges) less the cancellation fees specified below, but adjusted (if applicable) for any higher price, payable by other members of the original booking who elect to continue with their booking. Refunds are made only through the original booking office.
| Period before Scheduled Departure Date that Notice of Cancellation is Received |
Cancellation Charge as a % of total holiday price |
| Two months or more |
100% |
| Less than 2 months but one month or more |
100% |
| Less than one month but 15 days or more |
100% |
| 14 days or less, or 'no-show' |
100% |
6. If We Amend Your Booking
It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in our publicity material are subject to change and all details given to you are for guidance only. Confirmed details will be as shown on your ticket. Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure or arrival airport (other than between airports within the same city airport system), outward or return flights being re-scheduled by more than 12 hours or by substitution of accommodation originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance. If you do not wish to accept a material change we will give you a full refund.
IMPORTANT NOTE: We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
7. If We Cancel Your Holiday
We reserve the right in any circumstance to cancel your holiday. However in no case will we cancel your holiday less than two months before the scheduled departure date unless it is for reasons outside of our control, for reasons of safety or security, or for late or nonpayment by you. If we have to cancel your holiday (other than for late or non-payment by you) we will offer you either (i) an alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you and any 'No Surcharge Guarantee' on the original booking will not apply or (ii) a full refund of all monies paid, in either case being the only recompense which will be due to you.
8. Our Liability
We accept responsibility for the negligent acts and/or omissions of our employees, agents, sub-contractors and suppliers while acting within the scope of or in the course of their employment with us and for any deficiencies in the services we are contractually obliged to provide or the failure of such services to reach a reasonable standard. In any such case our liability shall be limited to a maximum of twice the original holiday cost. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our holidays except when caused by the negligent acts and/or omissions of our employees, agents, sub-contractors or suppliers while acting within the scope of or in the course of their employment agency contract of supply or sub-contract although where the services in question consist of carriage by air, by sea or rail or the provision of accommodation, the limit of our liability shall be as provided for under applicable law and/or international convention.
9. Documentation
Where travel and health documents are necessary to comply with the requirements of any country you may wish to visit then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon us then you shall reimburse us accordingly. You must ensure by consulting your own doctor if necessary of specific health precautions deemed prudent for the country/resort you intend to visit and the appropriate medication/innoculations complied with.
10. Conditions Of Carriage/Accommodation
We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of applicable conditions are available for inspection at the offices of the carrier concerned or through ourselves. It is your own responsibility to reconfirm the onward or return sector of any air journey with the carrier concerned or such carrier's duly authorised agents and according to such carrier's regulations. When you book accommodation (whether provided or not) its availability or provision is subject to the 'house rules' of the hotel or other accommodation providing or undertaking to provide such accommodation.
11. Conduct
We reserve the right in our absolute discretion to terminate your holiday arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
12. Unused Services
No refund will be due to you in respect of non-utilisation of any part of the travel arrangements made for you.
13. Insurance
We cannot stress enough the importance of your taking out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas, loss or damage to luggage and personal liability claims against you. Should you elect not to effect suitable travel insurance cover despite this advice, then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.
14. Data Protection Policy
We comply with the requirements of the Data Protection Policy. However, to enable us to process your booking, we need to pass on certain information to our third-party suppliers, some of whom are outside the European Economic Area (EEA) controls. We shall be pleased to provide further details upon request.
15. Complaints
We do our very best to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity, if necessary by calling our U.K. office from wherever you may be. If a problem arises during your holiday, it is important that you advise the supplier and/or our representative at the earliest opportunity who will endeavour to put things right. If your complaint cannot be resolved locally you should advise us within 28 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem. Disputes arising out of, or in connection with, our contract with you which cannot be amicably settled may be referred to arbitration under a special scheme which, though devised by arrangements with ABTA, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. This scheme does not however apply to claims for an amount greater than £5,000 per person or £25,000 per booking form nor to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness.
16. Applicable Law
The contract between us as well as these booking conditions are governed by and construed in accordance with laws of England and Wales. In the case of any dispute between us which cannot be settled amicably or resolved through the arbitration scheme referred to in Condition 15 above, both yourselves and ourselves agree to submit to the exclusive jurisdiction of the courts of England and Wales